What you need to know

 

frequently asked questions

 

Select an option below for our FAQ's.  If you don't find what you're looking for below, be sure to send us a line on our contact us page.

WHAT IS A PREMADE WEBSITE?

A PreMade website is a fully furnished canvas.  In other words, it is a custom website that we have built in-house complete with stock photos and placement text.  A PreMade site is a great place to start if you're looking for inspiration.

DO YOU OFFER EMAIL SERVICES?

Greedbegone is proud to offer email through Zoho, Google and Microsoft services.  Additional charges may apply.

WHAT DO YOU MEAN WHEN YOU SAY, "5 MIGRATED PAGES"?

All of our PreMade subscriptions include a migration of 5 pages from your old website.  This includes basic text and images, however excludes media. Should you need your media (ie. sermons, messages, mp3's) migrated over, additional charges will apply.

CAN I REGISTER A DOMAIN NAME THROUGH GREEDBEGONE?

Yes.  You can register a domain name with our domain registration site located at http://greedyhost.com.

DO I HAVE TO SIGN A CONTRACT?

Freely come, freely go.  We do not bind any of our client relationships to a contract... Simply put, you can cancel at any time.

CAN I CHANGE FROM ONE SUBSCRIPTION TO ANOTHER?

You may upgrade or downgrade from any of our subscription plans.  Please note, depending on your subscription, should you choose to downgrade, you will lose server space as well as functionality.

DO YOU OFFER MERCHANT AND/OR ONLINE DONATION SERVICES?

Yes.  Greedbegone has partnered with Cornerstone to create, "Cornerstone Northwest".  We handle online merchant services and online giving.  Please visit our Merchant Page for more info.

DO YOU OFFER REWARDS FOR REFERRALS?

Yes!  If you refer someone and they join the Greedbegone family, you could earn free maintenance time, free plugins, free hosting and more!

WHAT IF I DECIDE I NEED TO CANCEL SERVICE?

Should you need to discontinue your service with Greedbegone, simply submit a support ticket with your request.

HOW DO I SIGN UP?

Click on the "Sign Up" menu item and follow the instructions on the form. 

HOW MUCH DOES A CUSTOM WEBSITE COST?

Custom website design and development starts at $999 and goes up depending on your needs.

DO YOU OFFER EMAIL SERVICES?

Greedbegone is proud to offer email through Zoho, Google and Microsoft services.  Additional charges may apply.

WHAT IS THE PROCESS TO A CUSTOM WEBSITE?

We start by having a conversation with you to discuss your wants and needs.  We discuss functionality, colors, branding and go from there. 

CAN I REGISTER A DOMAIN NAME THROUGH GREEDBEGONE?

Yes.  You can register a domain name with our domain registration site located at http://greedyhost.com.

DO I HAVE TO SIGN A CONTRACT?

Freely come, freely go.  We do not bind any of our client relationships to a contract... Simply put, you can cancel at any time.

CAN I CHANGE FROM ONE SUBSCRIPTION TO ANOTHER?

You may upgrade or downgrade from any of our subscription plans.  Please note, depending on your subscription, should you choose to downgrade, you will lose server space as well as functionality.

DO YOU OFFER MERCHANT AND/OR ONLINE DONATION SERVICES?

Yes.  Greedbegone has partnered with Cornerstone to create, "Cornerstone Northwest".  We handle online merchant services and online giving.  Please visit our Merchant Page for more info.

DO YOU OFFER REWARDS FOR REFERRALS?

Yes!  If you refer someone and they join the Greedbegone family, you could earn free maintenance time, free plugins, free hosting and more!

WHAT IF I DECIDE I NEED TO CANCEL SERVICE?

Should you need to discontinue your service with Greedbegone, simply submit a support ticket with your request.

DOES THE HOUR OF MAINTENANCE TIME ROLL OVER EACH MONTH?

No.  Unused maintenance time does not roll over however it does start over each month.

DO I HAVE TO PUBLISH MY APP?

We do all the publishing and re-publishing for you!  When a new iOS or Android version comes out, we're on top of that!

DO YOU OFFER TRAINING?

Yes.  We offer online tutorials that will walk you through the entire app environment.  Should you have additional questions, you may set up a screen share appointment and we will walk you through what you need to know.

WHY IS THERE AN (*) NEXT TO "ONLINE BULLETIN"?

The online bulletin feature uses our 2.0 technology.  If you don't have a 2.0 website with Greedbegone and wish to take advantage of our online bulletin feature, an additional cost of $10/mo. will be applied.

DO YOU OFFER PUSH NOTIFICATION GROUPS?

Yes.  You can set up subscription groups for push notifications.  This is a great way to communicate to a specific group without sending the notification to everyone who has downloaded your app.

DO I HAVE TO SIGN A CONTRACT?

Freely come, freely go.  We do not bind any of our client relationships to a contract... Simply put, you can cancel at any time.

CAN I CHANGE FROM ONE SUBSCRIPTION TO ANOTHER?

You may upgrade or downgrade from any of our subscription plans.  Please note, depending on your subscription, should you choose to downgrade, you will lose functionality.

DO YOU OFFER MERCHANT AND/OR ONLINE DONATION SERVICES?

Yes.  Greedbegone has partnered with Cornerstone to create, "Cornerstone Northwest".  We handle online merchant services and online giving.  Please visit our Merchant Page for more info.

DO YOU OFFER REWARDS FOR REFERRALS?

Yes!  If you refer someone and they join the Greedbegone family, you could earn free maintenance time, free plugins, free hosting and more!

WHAT IF I DECIDE I NEED TO CANCEL SERVICE?

Should you need to discontinue your service with Greedbegone, simply submit a support ticket with your request.

HOW DO I SIGN UP?

Click on the "Sign Up" menu item and follow the instructions on the form. 

Yes, you can! Wowza has created GoCoder, a streaming encoder that utilizes the camera on your iPhone or iPad to stream video through our servers running Wowza Streaming Engine.  The app is available at https://itunes.apple.com/us/app/wowza-gocoder/id640338185?mt=8

When you sign up for flash streaming, we send you live broadcasting instructions for Adobe Live Encoder version 2.5. We also set up a sample page with an embedded flash player which sources from your live streaming. Using the Wirecast encoder is similar to using Adobe Live Encoder, but there are a couple minor changes that need to be made.


First, make a modification to the live streaming sample player page, so that instead of "livestream" being the final portion of the content variable, it's "livestream.sdp".


Then, fire up Wirecast and use the following broadcast settings:


Encoder Preset: Choose one of the existing H.264 presets, or choose Edit from the drop down list and create your own - just make sure H.264 is the chosen encoder format for your preset.


Destination: Announce to Quicktime Streaming Server


Host Name: Use domain:1935, where domain is the primary domain name off your flash streaming plan. You can use the IP address of your flash streaming plan if your domain is not pointed to us yet. To get the IP address, log in to your cpanel control panel and look down the left side of the control panel homepage for the IP assigned to your plan.


File Location: live/livestream.sdp


Username: The username assigned to your flash streaming (see the instructional email we sent)


Password: The password assigned to your flash streaming (see the instructional email we sent)


Broadcast over TCP: Leave this unchecked!


Click save and you can then begin broadcasting, and your broadcast should be view-able on the live sample player page we installed for you. You can take the code from that page and incorporated it anywhere into your website.

Rebuffering is often caused by poor routing between the location of your encoder and our data center, or between the streaming viewer and the data center. It can also be caused by not having enough upload speed on your internet connection for the bitrate at which you are encoding, or by exceeding the available bit rate or overtaxing your encoder when combining broadcasting with video recording.


If you encounter frequent rebuffering of your streaming, here are the steps you should take to troubleshoot before opening a support ticket:


Make sure you enable auto-adjust and set it to degrade quality

In the event that any of the below issues affect your ability to push data to the streaming server, you want your encoder to be able to auto-adjust to keep the stream going. It's best to degrade quality rather than drop frames. in Adobe FMLE these settings are located on the right hand side of the encoder window under the section where you specify your FMS URL.


Streaming bitrate must be 1,024 kbps or lower

Our service provides up to 1,024 kbps (1 mbps) of bandwidth usage per stream. This means each stream you encode must be at or below 1,024 kbps. If you are streaming at multiple bitrates, each bitrate can be up to 1,024 kbps. With the Adobe Flash Media Live Encoder this usually just means you have to set the bitrate at 1,024 kbps or lower and you'll be fine. However, some encoders, particularly Wirecast, will encode with a variable bitrate that can far exceed the bitrate you've chosen in the encoder. Recent troubleshooting with a client showed that even at 600 kbps, the bitrate would sometimes pop up over 1,024 kbps. If your encoding bitrate ever exceeds 1,024 kbps, your encoder may be disconnected.


Determine your upload speed

First, make sure that your internet upload speed is sufficient for the bitrate at which you are broadcasting. To do this, visit a speed testing site such as http://speedtest.net, and run at least three tests, then average them together. Make sure the average speed is greater than the bitrate at which you are broadcasting. If not, you'll need to bring your encoding bitrate down.


Be aware that your upload speed can also be consumed by other activity on your network. It is recommended that before you begin streaming, you power cycle your internet router or modem by unplugging it and then plugging it back in, to reboot it and give it a fresh start. This can also help ensure other network activity that is using your upload speed is halted (though it's possible it may resume depending on the nature of such activity.)


Check for packet loss along the route

If you are using a Windows system to encode, or have a Windows computer on the same network as the encoder, there is a handy pathping command you can use to thoroughly check the routing between your location and us. To us this command, open a command prompt, (Run -> All Programs -> Accessories -> Command Prompt), and run this command: pathping


Replace with the actual domain name which points to your streaming.


This command will run for several minutes, and will eventually produce a summary that looks something like this:


Copy the complete output and paste it into a support ticket and we'll see if it indicates packet loss. If so, you'll generally need to contact your ISP and provide them with the evidence of packet loss so they can work with the affected network hop to clear it up.


Packet loss can be intermittent, so please run at least three pathping commands and provide complete output from each to us.


If you are on a Mac, the pathping command is not available, unless you can run Windows via Bootcamp, Parallels or VMWare Fusion. If you cannot access the pathping command, run these two commands instead:


traceroute


ping -n 100


The output is not as detailed, but still may help reveal packet loss.


Is your encoder up to the task?

Finally, ensure that your encoding system is not being over-tasked. If you are both streaming and recording the broadcast at the same time, the load on your encoding system could result in encoder disconnects and/or random distortions or drop outs in the recorded video. For example, troubleshooting with a client recently who was broadcasting live with Wirecast, and recording to Apple ProRes 422 at a higher bitrate for later video editing, revealed that his system was simply unable to handle both jobs well. The client was able to switch to a different video format for his recording which didn't tax his system as much, and his live broadcasting trouble went away.


Is your encoder wireless or wired? (Wired is better)

It's definitely best that your encoder be connected via physical ethernet cable to your network, not via WiFi. There are so many radio signals that can degrade WiFi throughput that even though your ISP is providing good upload speeds, your WiFi connection might not consistently provide those speeds from your encoder to the internet modem/router.


Are you allowing public use of WiFI connected to your network?

It's also far better to NOT have public use of your network via WiFi while you are encoding. For example, sometimes churches will allow a congregation to connect to their network via a guest WiFi access point. This is not a good idea, as you cannot guarantee that usage won't interfere with bandwidth available to streaming. Additionally, you would be surprised at how many computers have hidden malware their users aren't aware of, that will launch attacks through your network and cause your network IP to be blacklisted.


Allowing guest WiFi use of your primary internet connection is a bad idea all the way around. If you must, consider installing a secondary internet service for this to avoid disruption to streaming and other important connectivity the church may need for day to day operations.


If the above does not help, contact us for troubleshooting assistance

If you have been through these troubleshooting steps and have not been able to identify the problem, please open a support ticket and we'll be happy to help you troubleshoot.

Have your encoder information ready:

– Your login and password (a series of numbers)

– Your stream URL

– Your stream name


In Wirecast:


To begin, open Wirecast and open the OUTPUT SETTINGS window. To do so you can:

– Click on STREAM, if you have not streamed yet

– Press the keys CONTROL + Y, on PC

– Press the keys COMMAND + Y, on Mac.


Once the window opens, you next need to “Select an Output Destination”. The destination should be identified as “RTMP Server”. After you select these parameters, click OK.


ADDING THE FIRST STREAM

First, enter the stream URL and the stream name as shown below. Please make sure that the stream is correctly set up for HTML5. To do this, click on the clockwork icon near the ENCODING dropdown and choose EDIT or NEW PRESET.


The settings for HTML5 should be the following:

– Output Format: FLASH

– Encoder: H.264

– Width, height, Frames per second, Average bit rate: your choice.


*Please be aware that the default settings in Wirecast 7 are HD settings. 

If you plan on doing a single stream, we  recommend a standard definition to ensure that your stream will play for all your viewers. Please note that a standard definition is 480p: 854×480, 500 Kbps – 2 Mbps for video, 128kbps (stereo) for audio

– Profile: Baseline


– KEYFRAME EVERY:

1. Check the frames per second number.

2. Make sure the keyframe every (keyframe interval) is equal to 2 times the Frames per second number.

3. Finally, take a look at the following example (60 = 30 x 2).

4. Do not go lower than 24 frames per second


– Channels: Stereo

– Target bit rate: make your choice

– Sample rate:  48 Khz


Click SAVE.

Enter the credentials in SET CREDENTIALS (6-digit login and password).

Back in the OUTPUT SETTINGS window, click on OK.

You are now ready to stream: click on STREAM.

OBS is an excellent open source encoder that can be used to stream with our Wowza Streaming Service. OBS can be downloaded from the OBS website and supports Windows, Mac and Linux.


To get OBS to connect to your streaming, you'll need to click the Settings button in the lower right hand corner and then choose the Stream tab on the left side of the pop-up Settings window. The Stream tab will look like this:

Your streaming welcome email provides instructions for retrieving the values you'll need to plug into the above fields. You'll log into our streaming control panel to obtain the information. The streaming control panel will display the information on the streaming overview page in a box labeled "Live Streaming Connection", and the data will look similar to this:

 

FMS URL: rtmp://s2.streamcp.com:1935/8000

Stream: 8000

Username: 8000

Password: [censored]

 

You can see in the screenshot above that this information is entered in OBS in the exact same order. Make sure you choose "Custom Streaming Server" as the Stream Type at the very top, and then copy and paste the rest of the information into the fields below in exactly the same order, noting that Stream Key will mask the pasted value but it should be set to the "Stream" value from the control panel.

 

This is the bare minimum needed to get OBS connected and streaming. Of course this only covers the streaming side--you'll still need to have your video sources configured and displaying on the main windows in order to get the audio/video content streaming.

The two software encoders we are most familiar with, and would recommend for use with our Wowza streaming service, are:

 

OBS Studio (Free, recommended)

Telestream Wirecast (Commercial)

VidBlaster

We are aware of clients who are successfully using ViewCast Niagara and NewTek Tricaster hardware encoders as well.

Wowza Media has more information on additional compatible encoders on their website.

WHO IS CORNERSTONE NORTHWEST?

Greedbegone LLC and Cornerstone partnered form Cornerstone Northwest.  Cornerstone Northwest is a Christian Credit Card Processing company founded in 2001 with the goal to honor the Lord in all its processing.

HOW MUCH CAN YOU SAVE ME?

Savings vary based on the volume and card type used. Our largest savings to date is over $7,000 a month!

CAN YOU PROVIDE US WITH MERCHANT SERVICES FOR OUR STORE?

Yes.  We provide organizations and businesses merchant services for their physical store as well as their online store.

WHAT IS CREDIT CARD PROCESSING?

Credit card processing is what allows a business or non-profit to accept credit cards by transmitting information and funds between consumers.

HOW DO YOU SAVE US MONEY?

We provide a free rate analysis of your current credit card processing to show you the savings based off the various card types your business accepts.

WHAT IS YOUR GUARANTEED RATE REDUCTION?

We are so confident that we can save you money over your current provider, that we will donate $500 to your organization if we can't. 


Please Note: Two recent merchant statements are required in order to provide an analysis for this guarantee.